Call Center Quality Monitoring Software CXone Quality. Sample Call Center Call Scoring Evaluation Form Items. Call Center Glossary Terminology & Vocabulary Global. By evaluating agents with real examples and context from customer calls together we'll improve your customer experience Join us tomorrow at. Versadial Call Recording Software makes the review process easier by giving you the ability to create custom digital evaluations Originally. The iQM form tested included 17 items Seven of which could be directly compared to the caller evaluations Over a five-month period iQM and.